Frequently asked
Questions

You've got questions? We have answers! At Zoom, we work hard to keep our service simple, fun, and user-friendly. Below, we've collected everything you need to know about buying a vehicle online. And if you have questions that aren't answered in our FAQ, feel free to get in touch with us through our online live chat, or ask us a question on Facebook! We'll do everything we can to answer your questions. 

If you have a question that you want to ask over the phone, you can always give us a call at 1 844 713-7483. Our support staff will be happy to help!

  • What is the 5-day money-back guarantee?

    Simple. You choose the car that you want - pay your $500 deposit, finalize some paperwork and we'll deliver your car to you, where you need it. Then, without a salesman, you'll have 5 days and up to 500 km to try out the car. Go run errands, make sure it fits in your garage, and can carry all your friends. If it doesn't deliver on what you need, let us know and we'll come pick up the car - free of charge. 

  • Can I finance with my bank or credit union?

    You most certainly can! While we pride ourselves on providing the best rates, if it doesn't work for you, feel free to use your bank rate. 

  • What forms of payment do you accept?

    We accept all major credit cards and debit cards for the $500 deposit. If you choose to finance through Zoom, we will need a void cheque to finalize your car payments. 

  • Do you accept trade-ins?

    Would you believe us if we said yes? Because we do. You just need to answer a few simple questions and upload a couple pictures, and we'll be able to provide you with an awesome trade-in value! You can even apply it to the purchase of your next vehicle.

  • Where do you deliver vehicles to?

    We offer customers within the Greater Toronto Area and the Golden Horseshoe free delivery. You can find a map here, or better yet, start a chat or give us a call at 1 844 713-7483. 

    Delivery Area

    Zoom is happy to provide our customers free delivery of their new vehicles and/or pick-up of their trade-in within the Toronto and surrounding area including:

    • Brantford
    • Cobourg
    • City of Barrie*
    • City of Peterborough*
    • Duffarin
    • Durham
    • Haldimand
    • Halton
    • Hamilton
    • Niagara
    • Peel
    • Toronto
    • Waterloo
    • Wellington
    • York

    If you'd like to double check your location,we're available! Give us a shoot anytime Monday - Friday 9am - 9pm or Saturday 9am - 6pm at 1-844-713-7483 and we"ll let you know!

    * Includes city limits, not county.

  • I'm outside your delivery region - can I still purchase a car?

    Unfortunately, at this point, we only deliver within the Greater Toronto Area and the Golden Horseshoe, but don't fret! We are working on expanding our delivery services as soon as possible!

stumped? we can help!